HomeAbout UsShopMy AccountContact Us

Return and Refund Policy

OVERVIEW

At [TRADING NAME], we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help. Please review our return policy below to ensure a smooth return process.

ELIGIBILITY FOR RETURNS

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • The return request must be made within [X days] of receiving the item.

Certain types of goods are exempt from being returned, including:

  • Perishable items (e.g., food, flowers, newspapers, or magazines)
  • Custom-made or personalized products
  • Downloadable software products
  • Health and personal care items (e.g., intimate or sanitary goods)
  • Gift cards and non-returnable promotional items

RETURN PROCESS

To initiate a return, please follow these steps:

  1. Contact our customer service team at [contact email/phone number] within [X days] of receiving your order to request a return authorization.
  2. Once your return is authorized, you will receive instructions on how to ship the item back to us.
  3. You are responsible for covering the cost of return shipping unless the item was damaged or defective upon arrival.

Please note that we must receive your returned item within [X days] of return authorization.

REFUNDS

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If your return is approved, a refund will be processed to your original payment method within [X days].

Please note that shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., damaged, defective, or incorrect item).

Refunds may take [X days] to appear in your account, depending on your payment provider.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [contact email/phone number]. Exchanges are subject to availability.

NON-RETURNABLE ITEMS

Certain items are non-returnable. These include:

  • Sale or clearance items (unless defective or damaged)
  • Items that have been used, washed, or altered in any way
  • Products with missing or altered tags

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.

CONTACT US

For any questions regarding returns or exchanges, please contact our customer service team at [contact email/phone number]. We are here to assist you and ensure your satisfaction.

Thank you for shopping with [TRADING NAME]!